friesenfam.net

So, in  my last post…I was saying how i needed to step it up on New Year’s Resolution #2…

well, today I did.

The back story:

About two weeks ago, I was shopping with the fam and got a call on my cell phone. I answer to find out its my dentists office trying to reschedule an appointment for the whole family. The dentist that owned the business had retired, and the other dentist (whom we’d seen most often) had left to start his own practice, and the new owners weren’t going to offer late hours anymore.

This was the first I’d heard of any of this, so I told her I was going to have to call her back on Monday of the following week after I got in front of my planner and figured it out. What I really meant was that I’d get back to her to cancel my appointment after I found my dentist.

I am a librarian, I find things…its what I do.

Determined…i searched the internet, to no avail. So, I started calling anyone i could think of. (I really like my dentist, can you tell…but more importantly, my daughter likes our dentist!)

I called Cedar Falls Community Main Street, I called the City of Cedar Falls, I called the Greater Cedar Valley Chamber. No one had any information. I did happen to get ahold of one person at the Chamber that told me he was her dentist too, and she had a friend who knew his family and if she found out any information, she’d call me. I gave her my number, but didn’t really think I’d hear from her…after all…how many times have we all heard “I have a friend, who knows a guy, who….”

BUT…today she called.

Emphasizing why I should have faith in people, and showing what good customer service is all about!

I spent my afternoon on the phone once again…making appointments, canceling appointments and having records transferred, and making sure Casey from the Chamber knows that she did a great thing!

So, you know those resolutions we made at the beginning of the year?  Its time to officially check in and see how they’re coming.

Remember my resolutions??

1) I resolve to get in better shape this year. Notice…i did not say I resolve to lose X amount of weight. If that comes with it, great…but if not, I still expect that my heart health will thank me for exercising more this year than I ever have. I also hope to enter a 5K this summer…walking, or running, i don’t care which

and

2) I resolve to notice (and recognize) good customer service instead of just complaining about bad.

Lets start with the one I’ve been hitting pretty hard.

Number 1.

Since the beginning of the new year, I’ve worked out 29 times. Thats 29/56 days. That’s not too terrible. Roughly an average of every other day.

Workouts are at least a half an hour with my heart rate up. More if time allows.

My friend Stacey and I joined one of the local gyms together, and have started the couch to 5K running program, and we’re just happy to admit that it hasn’t killed us yet. Today starts week 2 of the program. Today is day 30 that I workout in the new year!

We have chosen a 5K (actually a 4 mile course). The “Run Like a Mother” on Mother’s Day weekend in May. Like I said, running or walking, I don’t care which. It is going to happen!

The only thing that i’ve been frustrated with is my failing body. I have a knee which has been hurting and an ankle and hip that hurt only after I run. Hoping this doesn’t hinder my progress.

As for Number 2.

I still have high expectations of myself for this one. I just need to kick it up a notch.

I don’t know if its because I haven’t been anywhere this year…or because I just haven’t made an effort to notice, or because the customer service I’ve been given just sucks, but I haven’t been on top of my game on this one.

I resolve to do better.

Good thing I only made two resolutions!

Keeping yourself accountable is hard…you’re keeping me accountable.